Introduction

At City Wide Courier Inc., we are committed to providing professional, reliable, and secure courier services throughout Calgary and the surrounding area. This page outlines the terms governing the use of our services as well as our commitment to protecting your personal information.

By using our website or booking our courier services, you agree to the terms outlined below.

Courier Service Terms & Conditions

Service Commitment

City Wide Courier strives to deliver every shipment safely, professionally, and on time. While we take every reasonable precaution, certain circumstances may be beyond our control.

Packaging Requirements

Customers are responsible for ensuring that all shipments are properly packaged before collection.

City Wide Courier cannot be held responsible for damage resulting from:

• Improper packaging
• Inadequate protection of fragile items
• Leaking or hazardous contents
• Incorrect labeling

Fragile items should be clearly marked before pickup.

Delivery Times

Estimated delivery times are provided in good faith.

Delivery schedules may be affected by:

• Traffic conditions
• Weather
• Road closures
• Mechanical breakdowns
• Accidents
• Customer delays
• Other unforeseen circumstances

While we make every effort to meet delivery deadlines, delivery times cannot be guaranteed unless specifically agreed upon in writing.

Proof of Delivery

Unless otherwise requested:

• A signature may be obtained upon delivery.
• Electronic proof of delivery may be provided.
• Once a shipment has been signed for, delivery will be considered complete.

Claims for Damage or Loss

Customers should inspect shipments immediately upon delivery.

Any claim involving:

• Loss
• Damage
• Missing items

must be reported within 30 days of delivery.

Failure to report within this period may result in the claim being declined.

Liability

Unless additional insurance has been purchased or otherwise agreed upon in writing, City Wide Courier’s liability is limited to the declared value of the shipment or the maximum amount permitted under applicable law.

City Wide Courier is not responsible for:

• Consequential damages
• Lost profits
• Business interruption
• Indirect losses

Payment Terms

Payment is due according to your account agreement.

For account customers:

• Invoices are payable upon receipt unless otherwise agreed.
• Outstanding balances may be subject to interest charges.
• Collection costs may be added where permitted by law.

Prohibited Items

City Wide Courier reserves the right to refuse transportation of:

• Dangerous goods
• Illegal substances
• Firearms
• Explosives
• Perishable goods without prior approval
• Live animals
• Any item prohibited under Canadian law

Privacy Policy

Your Privacy Matters

City Wide Courier respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Company name
• Phone number
• Email address
• Pickup and delivery addresses
• Billing information
• Website enquiry information

We only collect information necessary to provide our services.

How We Use Your Information

Your information may be used to:

• Schedule courier services
• Complete deliveries
• Contact you regarding your shipment
• Respond to enquiries
• Process invoices
• Improve our services

Information Sharing

We do not sell, rent, or trade your personal information.

Information is only shared when necessary to:

• Complete your delivery
• Process payments
• Comply with legal obligations

Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You may disable cookies through your browser settings if preferred.

Data Security

We implement reasonable administrative and technical safeguards to protect personal information against:

• Unauthorized access
• Disclosure
• Loss
• Misuse

However, no internet transmission can be guaranteed to be 100% secure.

Third-Party Websites

Our website may contain links to third-party websites.

City Wide Courier is not responsible for the privacy practices or content of external websites.

Changes to this Policy

City Wide Courier reserves the right to update these Terms, Conditions & Privacy Policy at any time.

Changes become effective immediately upon posting to this page.

Contact Us

If you have any questions regarding these Terms, Conditions & Privacy Policy, please contact us.

City Wide Courier Inc.

📞 (403) 246-8349

✉ info@citywidecourier.ca

📍 Calgary, Alberta, Canada